College of Business

IT Support

FAQs

Email Transition

(Last update 11/04/11)

Currently the College of Business and the Auburn University Campus are in the process of moving from GroupWise to Exchange.  Currently there are 82 personnel yet to be processed, 4 within the process, 15 from the Airport awaiting processing, with 75 that have completely finished.

Our focus lately has been with the personnel out at the Airport.  Due to connectivity issues we have had to manually prep this unit.  As of today, they have been submitted for processing.  Once they have completely transitioned, our attention will be concentrated on those who haven’t been converted in the Lowder Business Building.

This is a major change and has brought many topics to bare. Here are some issues and answers to these topics.

Archive Size - does not matter.
Archives will be ported over into a repository known as M+.  Currently there is no limit on how large or how long information will be retained.  However, there is a Data Retention policy that is currently in the works and it looks like it will be either 5 or 7 years. This policy will be presented to the Faculty Senate soon and from there will move on for adoption.  Messages will be copied from your live mailbox into M+ as they become 21 days old.  Once messages are in M+, they will reside here for the data retention period of time.

Attachments
Attachments are now limited to 25MB.  This is vastly more restrictive than with GroupWise.  OIT is working on a separate interface to allow you to move large files between systems.

IMAP Clients - will function.
For those using Macs, this will be the officially supported solution.  Therefore Eudora and Thunderbird will be able to work.  It also would eliminate the archive issue and put information in your hands to handle.

Interface - Full Client Vs. Web Client
Please note that the interface is handled differently than it was with GroupWise.  With Outlook, information is now residing in two locations - wherever you have the full client(s) and on the Exchange Server.  Therefore settings may have to be set in multiple areas.  The web client offers you the ability to access your information from any where. The full client not only gives you access but allows you to manipulate your account preferences and grant access to your information.

Here is information on each:  Full Client   Web Client

Office 2007 vs Office 2010
Outlook 2007 will work, however, there is significant functionality inside of Outlook 2010 that definitely makes it worth the upgrade.  Also our classroom and labs are using 2010.  When the technicians come around and implement this transition and we will be installing Outlook you can have us upgrade your entire Office to the 2010 suite if you would like.

Space
You will be given 5 Gigs storage space for your live mailbox.  Similar to GroupWise this covers all your information found in areas such as Trash, Junk, Inbox, Sent Items, and any other cabinet you have.

Training
Human Resources is offering training on Outlook.  Check out the schedule and availability at: https://atrains.auburn.edu/


Instant Messenger Programs

There have been questions asked about using Instant Messaging in the College. Downloading the AIM or Yahoo! program is not allowed, but there are web based messengers for both. This allows you to chat, but requires no download and there is no file transfer features.

Please refer to https://meebo.com for Web Based Instant Messaging.

If the Service Pack 2 pop-blocker is causing problems, in Internet Explorer go to Tools, then click on the Privacy Tab. Click on the Settings button for the Pop-up Blocker and Add both of the sites to the allow list.


Accessing COB Resources from Off-Campus

There are four keys to accessing College of Business computing resources from off-campus:

1. Internet Access
In order to gain access from off-campus you will internet access from your off-campus machine. If you can access the university's website, this should suffice as proof that you have internet access.

2. Sign-Up
In order to gain access to the internal campus network, users must now request access to use the VPN client.  This is easily done by going to https://oitapps.auburn.edu/myaccount/ and requesting VPN access.

3. VPN Client
In order to be able to access computing resources within the College of Business, you must use a VPN client to connect to campus. This requires that you have the ability to download and install software onto this off-campus machine - utilizing Administrative privileges on this local machine.
If you have these rights, you can download the VPN client through AU Install site at http://www.auburn.edu/software. After logging in, please locate and download the Cisco AnyConnect VPN client. Once you have the VPN client installed, launch it and "Connect to:"

auvpn.auburn.edu

using the "Group:"

AUSEC

Press "Connect". Here you will use your email username and password to gain access to the campus network. Now your machine is part of the trusted Auburn University Network, allowing access to many computing resources throughout campus.

4. Specific CoB Computing Resources
Once you have connected to the VPN, click on the Windows start menu and click "Run..." Then you will type the address of the server you want to connect to.

Use the following list to find the addresses for specific server connections (e.g. areas assigned to your profile)

  • Share Drive - \\diamond.business.auburn.edu\share - referred to as the S: drive
  • Airport Share Drive - \\flighted-server.business.auburn.edu\share - S: drive at the Airport
  • Personal Web Space - \\jade.business.auburn.edu\web - referred to as the W: drive
  • Personal User Drive - \\jade.business.auburn.edu\homes - referred to as the U: drive

Accessing your office machine requires some pre-setup. This pre-setup requires actions from our domain administrator as well as setting specifically on your office machine. If you need access to your office machine, please let us know and we will be glad to establish this possibility.


Lab Machine Access

If you need access to a lab machine, you don't need to use the VPN client. Just go to http://business.auburn.edu/legacy/apps/virtual/ and use the Virtual Computer Lab. If you have any questions, please contact NaMS - (334) 844-2963